EN 
FR 
PT 
ES 
IT 
DE Your data in Lost’Him
Who is responsible for your data
The data controllers are Déborah Eeckman and Michael Bouhier. Business address: 60 rue François 1er, 75008 Paris, France. You can contact them at the email addresses below.
Account and content
Lost’Him lets you browse and publish reports about lost, seen or found animals, communicate with other users and look for possible matches with PetMatch. Some browsing is available without an identified account, but the app still uses an anonymous technical identifier. An identified account uses your email and password through Firebase Authentication, along with profile information and a phone number when you provide them.
Why we process your data
We process the data needed for the account, reports, conversations and PetMatch searches you request to provide that service on a contractual basis. Processing necessary for security and abuse prevention relies on our legitimate interest in protecting the service and its users, taking your rights into account. We process requests to exercise your rights to meet the applicable obligations. The new V2 release disables optional Google Analytics for Firebase and AppsFlyer measurement. Earlier versions may use different measurement services, described below.
Reports, media and conversations
Reports include animal details, descriptions, locations and photos or videos you add. Published content is visible according to the feature. Conversations process messages, attachments, locations you choose to share and identifiers needed for delivery. Content is stored on our technical services. Avoid publishing personal information you do not want others to access.
Location and notifications
The location you provide places a report, lets you browse an area and supports local alerts. You can refuse GPS and enter a location manually where the flow allows it. Connection information, including IP addresses, can indicate approximate location. Notifications use installation identifiers and your preferences. These settings concern notifications; usage measurement is described below.
PetMatch
PetMatch processes images and associated information for eligible reports or animals on server and cloud services. It computes numerical representations to compare similarities. Results suggest possible matches for you to review; they do not guarantee that this is the same animal. Avoid faces and unnecessary personal information in these images.
Technical services
Google/Firebase and Google Cloud provide authentication, databases, storage and server processing; OneSignal provides notifications. The new V2 release disables Google Analytics for Firebase and AppsFlyer measurement; earlier versions may use these services to measure usage and technical information. Depending on the version, Firebase Crashlytics sends error information. Active technical services process user, installation or device identifiers, connection information and data needed for their operation. Reports are accessible to their readers and messages to their participants.
Data retention
Account data, reports, media and conversations are kept to provide the requested features, until deletion through the available procedures. A shared pet record may remain for its other guardians. Historical media whose ownership cannot be verified require a review; the information needed for that review is restricted to authorised persons. Deleting the account does not guarantee immediate erasure of all technical copies held by providers.
Archives and technical logs
The export link expires after 15 minutes. The server archive expires after 24 hours; a periodic process then cleans it up. Technical logs in our main Google Cloud logging store are kept for 30 days; certain mandatory platform audit logs are kept for 400 days. These logs support the operation and security of the service.
Providers and transfers
Our main databases and storage spaces are configured in European regions. This does not mean that all processing by providers stays within the European Union: some services may process data in other countries, including the United States. Google/Firebase, OneSignal and AppsFlyer describe their processing, processing locations and transfer mechanisms in the documents below. The Lost’Him deletion procedure does not automatically trigger complete erasure at every provider; contact us for requests concerning this data.
Export and deletion
In V2, you can request a ZIP export of JSON data and media whose ownership can be verified. Unverifiable historical media is listed as omitted and may require review. The signed link expires after 15 minutes; the server archive is scheduled for cleanup after 24 hours. You can request deletion in the app or by email. For an identified account, the V2 30-day period schedules processing; it does not guarantee erasure of every copy. Read the deletion procedure and contact us about your data.
Guest session
If you use a guest session without an email address, request deletion of its data in the app settings, then confirm. The request is submitted without the thirty-day waiting period and cannot be cancelled. Server processing may require technical processing time or review.
Your rights
You can request access to, correction or erasure of your data. Depending on the applicable conditions and legal basis, you can request restriction, object to processing, request portability or withdraw consent without affecting prior processing. Send requests to the contacts below. You can also complain to the CNIL or the competent data protection authority.