Delete your Lost’Him account and associated data

Who is responsible for your data

The data controllers are Déborah Eeckman and Michael Bouhier. Business address: 60 rue François 1er, 75008 Paris, France. You can contact them at the email addresses below.

In V2

Open account settings and the data management and deletion flow. You can request an export before deletion. Verify your identity when prompted, then confirm. For an identified account, processing is scheduled 30 days after the request; the date appears in the app. You can cancel before processing starts. Once it starts, deletion cannot be cancelled. Labels vary by language and version.

Guest session

If you use a guest session without an email address, request deletion of its data in the app settings, then confirm. The request is submitted without the thirty-day waiting period and cannot be cancelled. Server processing may require technical processing time or review.

In an older version

Use the deletion option in that version’s settings. The V2 delay and cancellation do not necessarily apply to this flow. If you cannot access the app, use the contacts below.

Without access to the app

You can request deletion of your account and associated data by emailing mbouhier@losthim.app or deeckman@losthim.app with the subject “Delete my Lost’Him account”. Include your account email if applicable and preferably write from that address. Never send your password. Identity verification may be necessary to protect your account.

Data covered

Processing deletes the authentication account, profile and associated data covered by the procedure: reports, messages you sent, preferences and media attributable to your account. Conversations may remain available to other participants with their own messages; the deleted account’s identifiers, embedded reports and previews are removed. A shared animal record can remain for its other guardians. Media used by another person or whose historical ownership cannot be verified requires review. Review does not mean erasure is complete.

Timing and retention

For an identified account, the 30-day period schedules V2 processing. Server processing may need additional time or review; it does not guarantee every copy is erased on day 30. Uninstalling the app does not delete the account. Contact us about requests and any retained data.