Found a pet: what should you do and who should you contact?

1. Observe without putting yourself at risk

This guide mainly concerns cats and dogs. A cat outdoors is not necessarily lost: ask neighbours whether they know it. Do not chase a fleeing animal or force it to be handled. If it is injured or in danger, call a vet or the responsible service before moving it. For another species, seek suitable help.

2. Arrange an identification check

If it is safe to approach, look for contact details on a collar. Call a vet or an equipped organisation to arrange a microchip scan; phone before travelling. A microchip is not GPS. The database or professional may help contact the keeper without giving you access to their private details. No collar does not mean the animal has been abandoned.

3. Contact services where the animal was found

Choose the actual city and country above, then check local procedures and contacts. Confirm the service area, species, opening hours and intake conditions with the organisation. A council, shelter and microchip database have different roles. A Lost’Him report does not replace an official notification; deadlines and available care depend on the location.

4. Compare reports and record the facts

Check missing reports in the area and nearby. In the app, state whether you only saw the animal or have taken it into your care. Add the actual date, area and a photo if you can take one safely. Do not invent a name or breed. Do not publish your private address, an identity document or the animal’s complete identification number.

5. Verify before handing the animal over

Ask anyone claiming the animal for consistent evidence, such as earlier photos or documents that a professional can check. A resemblance or Pet Match suggestion remains a lead to verify. Never share login codes and arrange a safe meeting. After a confirmed reunion, update the report and inform the organisations contacted. Finding an animal does not automatically make you its owner.